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Return & Exchange

Items that are in an unwashed, unaltered and unworn condition, returns will be accepted if the items are returned within 7 days of receipt (for both local and international orders). Shipping cost for the return will be borne by the customer.

However, customers are advised to notify us at order@sincerelybyusofficial.com by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-returnable. Accessories including jewellery, bags, scarves and hair accessories are non-returnable too. If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability.

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